Customer FAQs

Customer FAQ: Questions / Answers La Boîte à Cailloux

What are the delivery times ?

Deliveries are made within 48/72 hours in mainland France by tracked letter or Colissimo. You should allow 5 to 10 working days for the French Overseas Territories and abroad.

What payment methods do you accept?

You have several options to pay for your purchases:

Payment by bank cards through our partners BNP PARIBAS and PayPal, payment by PayPal account, by check or by bank transfer.

For payments by check or bank transfer, shipping takes place after receipt of payment and cashing of the check.

What happens if my bracelet breaks?

It may happen that the elastic thread gives way over time or after excessive thread tension.

Do not panic !

During the entire warranty period of the bracelet (2 years), simply contact us and ask for a repair kit.

It will be sent to you at our expense.

Outside the warranty period, all you need to do is buy some elastic thread and you can very easily piece together your bracelet.

When will I receive my order ?

Products are shipped within 24/48 hours.

Postal delivery times vary depending on the region and territory: 24 hours for Paris and the Paris region, 48 to 72 hours for mainland France and 5 to 7 working days for the entire world.

Are the stones real natural stones?

We only sell natural stone products on our site.

To check the veracity of the stones, there are a few tips:

  1. The first is to soak your jewelry in water for a few hours and check if the water does not discolor. Please note, for certain stones such as shungite, the black deposit is a natural phenomenon due to its composition. Furthermore, avoid soaking angelite and malachite which do not like water.
  2. The second is to heat a fairly fine needle and try to pierce the stone. If the needle does not sink or the stone has not darkened, it can be considered a real stone.
  3. The third is to find your stone on the Mhos scale and see if it is stronger than materials that are supposed to be less strong than the latter.

Please note, we will not be able to issue a refund in the event of damage following these tests.

What does Grade A, AA etc. mean?

Stones are classified according to their quality. We have established the following ranking:

  • B = average quality
  • AB = standard quality
  • A = good quality
  • A+ = high quality
  • AA = very high quality
  • AA+ = excellent quality
  • AAA = extra quality (best possible quality)

Do you issue certificates of authenticity?

Certificates of authenticity, for them to have value, can only be issued by an independent gemological laboratory.

We are not authorized to do this type of test. On the other hand, all our stone suppliers have them.

All certificates made by independent sellers are fake if they do not come from an independent laboratory.

How can we convert our loyalty points?

You can start converting your loyalty points from 50 points.

Simply click on the button in your shopping cart.

For more information, here is the link to the program description:

https://www.laboiteacailloux.com/boutique-lithotherapie-fidelite.htm

Can we sponsor a friend?

We have a sponsorship program which allows a friend to benefit from a 10% discount.

In return, you will receive 10% off your next order.

Here is the link to the program description:

https://www.laboiteacailloux.com/PBCPPlayer.asp?ID=1161260

I can't find the answer to my question, what should I do?

Click on the “Contacts” section and let us know your question, we will answer it as soon as possible.

Are all your items in stock?

The “IN STOCK” indication allows you to know the availability of a product.